📦 Orders & Shipping
How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed, Monday through Saturday. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
How long will delivery take?
US orders typically arrive within 5–8 business days after processing. Expedited (3–5 days) and Express (1–2 days) options are available at checkout.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also visit our Order Tracking page anytime.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. After that window, the order may already be in processing. Email support@goornet.com immediately with your order number if you need to make a change.
Do you ship internationally?
We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or international destinations at this time.
My order shows "Delivered" but I have not received it. What should I do?
Check with neighbors and your building's front desk first. Then contact the carrier directly with your tracking number. If still missing after 3 business days, email support@goornet.com with your order number and we will assist you.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on unused, unassembled items in original packaging with all parts and accessories included. Assembled or used items are not eligible for return. See our full Refund Policy for details.
How do I start a return?
Email support@goornet.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions if approved. Do not ship items back without prior approval.
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, GoorNet covers return shipping. For change of mind or size returns on unassembled items, return shipping is the customer's responsibility.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Your bank may require additional time to post the credit.
Can I return a product after my child has used it?
No. Items that have been assembled or used are not eligible for return for hygiene and safety reasons, unless they arrived defective, damaged, or incorrect. We strongly recommend reviewing all dimensions, age ranges, and product details before assembling or allowing use.
My item arrived with missing parts or hardware. What should I do?
Contact us within 7 days of delivery at support@goornet.com with your order number and photos of what was received. Do not attempt assembly with improvised hardware — contact us first and we will send the correct parts at no cost.
🧸 Product & Safety Questions
What age range are your toys suitable for?
Age range is listed in the specifications section of every product page. Most Montessori toys are suitable for ages 12 months and up. Kids furniture is designed for ages 3 and up. Always verify the age range before purchasing and supervise young children during play.
Do your products contain small parts?
Some products — particularly puzzle pieces, stacking rings, and magnetic game components — contain small parts that are not suitable for children under 3 years old. Products with small parts are clearly noted in the description. Always inspect toys regularly for wear or damage and remove any broken pieces immediately.
Are your products safe for children?
All products in our catalog are selected for child-safe construction — rounded edges, smooth finishes, and sturdy joints. Water-based, non-toxic finishes are used where noted on the product page. We do not list certifications (CE, CPSIA, ASTM) unless we can confirm they apply to the specific product. Always supervise young children during play and inspect toys regularly.
Are the finishes and paints non-toxic?
Products described as using water-based or non-toxic finishes are noted in the product description or specifications. If you have a specific concern about a product's finish before purchasing, contact us at support@goornet.com and we will provide what information we have from the manufacturer.
Can your outdoor mud kitchens be left outside?
Outdoor mud kitchens are designed for outdoor use but should be stored in a covered or sheltered area when not in use. Prolonged exposure to rain or standing water can cause wood to warp or swell over time. We recommend covering or bringing the kitchen indoors during extended periods of wet weather.
Are your wooden toys suitable for children with sensory sensitivities?
Wooden toys are generally well-suited for sensory play — they are heavier and more tactile than plastic alternatives, with natural textures that many sensory-sensitive children respond well to. Specific material details and finish types are listed on each product page. If you have a specific sensory concern, contact us before ordering.
🔧 Assembly Questions
Do your products require assembly?
Most products require some level of assembly. Small Montessori toys typically arrive ready to use or require minimal setup. Push walkers, rockers, play kitchens, and kids furniture require full assembly. The level of assembly required is noted in the product description, along with estimated assembly time where available.
How long does assembly take?
Assembly time varies by product. Small toys and push walkers typically take 15–30 minutes. Play kitchens and kids furniture sets take 45–90 minutes depending on complexity. We recommend having two people available for larger items with heavy panels.
What tools do I need?
Most products require only a screwdriver and the hardware included in the box. Some items include an Allen wrench. Specific tool requirements are listed in the product description and the assembly manual included with your order.
How many people do I need for assembly?
Smaller products can be assembled by one person. For larger play kitchens, kids desks, and furniture sets with heavy panels, two people are recommended for safe and efficient assembly. This is noted on the relevant product pages.
Can I get replacement hardware or spare parts?
Yes. If you need replacement screws, bolts, or spare parts for a product you have purchased, contact support@goornet.com with your order number and a description of what you need. We will do our best to source and send the correct parts.
🪑 Kids Furniture Questions
What dimensions should I check before ordering furniture?
For kids desks and study sets, measure the space where the furniture will sit and confirm the assembled dimensions fit. Check doorway and hallway widths to ensure the item can be moved into the room. All assembled dimensions are listed on the product page.
Are your kids desks and chairs height adjustable?
Height adjustability varies by product and is noted in the product specifications. Where a desk or chair is adjustable, the adjustment range is listed. If you are unsure whether a product will suit your child's current height, contact us before ordering.
Are your kids furniture items suitable for school-age children?
Most kids furniture in our catalog is designed for children ages 3 and up. Weight capacity and recommended age range are listed in the specifications section of each product page. For older children or heavier loads, please verify the weight capacity before purchasing.
💳 Payment & Checkout
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely at checkout.
Is your checkout secure?
Yes. Our store uses SSL encryption and checkout is powered by Shopify's secure payment infrastructure. We do not store your full payment details.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order at checkout.
I entered the wrong email at checkout. Will I still get my confirmation?
Contact support@goornet.com with your name, approximate order time, and shipping address and we will locate your order and update your contact details.
🎁 Gifting Questions
Do you offer gift wrapping?
We do not currently offer gift wrapping. Products are shipped in standard protective packaging.
Can I send an order directly to a gift recipient?
Yes. Enter the recipient's address as the shipping address at checkout. Note that order confirmation and tracking emails will be sent to the email address entered at checkout, not the recipient's address.
Do you include pricing in the package?
Pricing is not printed on any packing materials inside the box. Your order confirmation email serves as your receipt.
🛠️ Warranty & After-Sales
Do your products come with a warranty?
All GoorNet products carry a 12-month warranty against manufacturing defects under normal residential use. This covers structural defects in joints and frames, hardware failure under normal play conditions, and finish defects not caused by misuse or improper cleaning. It does not cover normal wear and tear, damage from misuse, or damage caused by improper assembly.
How do I make a warranty claim?
Email support@goornet.com with your order number, a clear description of the defect, and photos or a short video showing the issue. Our team will review your claim within 1–2 business days and advise on next steps.
What happens if my product is damaged during shipping?
Inspect your order upon delivery. If anything is damaged, contact us within 7 days with photos of the damage and all packaging. We will arrange a replacement or full refund at no cost.
📬 Contact
Still have a question?
CHARM SHOE HAVEN LLC
Email: support@goornet.com
Address: 5390 E Evans AveDenver, CO 80222, USA
Support Hours: Monday–Saturday, 9 AM – 6 PM (PST)
We typically respond within 1–2 business days.